How long does it take to process an order?

1 - 3 business days. Sometimes it can take longer if your item is completely unique and requires us to draw by hand. In this case we'll let you know by email.

How long does shipping take for a United States order?

5 - 10 business days

How long does shipping take for an international order?

Once shipped your order can take between 5 to 14 days depending on your location.

 

How much is shipping?

Shipping varies from product to product and will be calculated at checkout.

Do you order tracking?

Yes. All orders come with a tracking number. As soon as a label is created you will get a tracking number sent to your registered email. Sometimes this can go into your junk email. If that's the case please move to from junk to your inbox so future updates go straight to your inbox.

What's the returns policy?

The returns policy can be found on our refund policy page.

If there's a problem with my order, what can I do?

If there's a problem with your order please reach out to our customer service team, sales@animeshoes.com